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‘Scrappy’ Learner Champions AI in Claims

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Here’s an engaging chat with Heather Wilson, who challenged herself early to grow in her career—starting with Girl Scout cookie sales in grade school. Then, professional work beginning as a teenager in health care and financial services consulting in Japan and Russia launched a tech career. “I was just mesmerized” by data, she says. “I had a knack for language and…data was a language to me. I had an epiphany, and it was: This is the future. Not just for financial services, but for every industry.” Today, Heather is CEO of CLARA Analytics. The firm provides AI-driven models for carriers and self-insured firms to improve back-to-work and litigation reduction in BI claims. The claims process will improve, she says. Today, the adjuster’s load is very task oriented and administrative. “We will see AI take those over. Then the adjuster can really spend time with the patient and gain trust…” Heather says the insurance business doesn’t get enough credit for adopting change. “I find insurance executives are right there with other industries. They’re in their labs trying new things. All of them are just trying to figure it out, given the environments they’ve inherited…” In the same way she was mentored by teachers and bosses, Heather outlines some advice for young professionals: “You are going to have to do some grunt work and be scrappy at times. Learn the details. Have a work ethic. Be the eager beaver, be a listener and learner. Sign up for more, go the extra mile. Attitude is so worth it.”